Before you select issue tracking software and begin to consider the strategic things related to it, you should at first know what it is. When you are dealing with a business, you need to handle customers and also keep track of the various issues related to it. The price of this software varies from one to the other and you should keep this in mind before purchasing it.
When deciding to implement an issue tracking software you should at first understand the requirements of your project. Once these are defined, analysis will be needed to for understanding particular customer information as this differs from one to the other. When dealing with the software you should outline the priorities which are imperative and deal with them accordingly. In addition to the functional capabilities which are linked to the software, you should also determine the other key factors involved in getting users to be proactive with using the new system, security related concerns, specific performance requirements and price.
When you are handling an issue tracking software you should also take into consideration, the networking aspect related to it. You should study the networking capabilities associated with the system and take your call about the software.